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What Is a VoIP Cellphone & How Does It Work?

what is a voip phone

On this article we’ll clarify VoIP (voice over web protocol) telephones, the way it works, what gear you may want, and the way to decide on the cellphone that’s greatest for your enterprise. 

Whether or not that is your first enterprise cellphone buy or should you’ve used one earlier than, you’ll study what it’s essential know to make knowledgeable selections about VoIP. 

What’s included:

  1. What’s a VoIP cellphone? A simple definition
  2. What’s the distinction between VoIP telephones versus conventional telephones?
  3. How does a VoIP cellphone work? 
  4. Advantages of a VoIP cellphone system
  5. Sorts of VoIP cellphone gear
  6. What sort of VoIP telephones does my enterprise want?

What’s a VoIP Cellphone?

what is a VoIP phone? a VoIP phone operates using an internet connection instead of copper hard wires. A VoIP phone can go with you anywhere you have an internet connection

A VoIP cellphone is any cellphone that makes and receives calls utilizing the web. As a substitute of a conventional “arduous wired” cellphone that makes use of direct join copper wires to supply phone service, a VoIP cellphone offers you better mobility, interoperability, and connectivity.

What’s the distinction between VoIP telephones versus conventional telephones?

The largest distinction between a VoIP cellphone and conventional landline phone is {that a} landline cellphone is hardwired right into a bodily location utilizing copper wires. A VoIP cellphone, however, makes and receives calls over the web and isn’t sure to a selected location, i.e. you should utilize that cellphone quantity from wherever you could have web entry.

Due to this, there are two large variations in performance between VoIP telephones and conventional telephones. The primary is {that a} voip cellphone will work regardless of the place you’re. So long as you could have an web connection, you’ll have the ability to make and obtain calls with out being tied to at least one place. 

And the second distinction is that you just technically don’t even want a bodily cellphone to make calls. You may make a name from an app in your laptop.

Performance VoIP telephones Landline telephones
Cellphone calls (PSTN) Sure Sure
Nationwide long-distance Included Elective
Consumer-to-user calls Sure PBX required
Caller ID Sure Sure
Name Ready Sure Sure
Ease of setup ★★★★★ ★★★
Requires web Sure, 100 Kbps per line No
Wi-fi Wi-Fi, DECT, and Bluetooth headsets accessible DECT and Bluetooth headsets accessible
Reliability throughout web/ energy outages Calls may be routed to a different quantity or voicemail. Calls drop or are routed to voicemail.
Know-how IP telephony (SIP, TLS, and SRTP) Analog voice alerts
Name high quality ★★★★★ ★★★★
Setup value $0 $110 per jack
Month-to-month value $20–35 $35
Superior options
Auto attendant Included PBX required
Cellphone quantity privateness Included Varies
Cellphone quantity modifications Included $27
Cellphone extensions & hunt teams Included PBX required
Conferencing Included Three-Manner Calling
Name routing Included $9.95/mo
Name queuing Add-on Add-on
Distant work succesful Sure, softphone apps Name forwarding
Name encryption Sure (TLS & SRTP) No
Worldwide dialing MX: $0.16/minUK: $0.01/minJP: $0.05/min MX: $1.97/minUK: $1.21/minJP: $1.62/min
Enterprise voicemail Included $13.95/mo
Integrations (CRM, textual content messaging, surveys) Sure No
Sources: VoIP info based mostly on Nextiva’s enterprise cellphone plans. Analog info relies on enterprise charges revealed in ILEC tariffs for Arizona. Up to date on January 20, 2021.

Wish to find out about VoIP? Upgrading your cellphone system?
Get your free copy of Cloud Cellphone Methods for Dummies.

How does a VoIP Cellphone Work

Previously, telephones had been wired to an on-premises Non-public Department Trade (PBX). This cumbersome machine would deal with all routing and guarantee every name reached its correct vacation spot. VoIP cellphone options far exceed these accessible on previous PBX methods.

Since VoIP telephones work by processing phone calls from the web, or the cloud, the expertise employs current laptop community cabling or Wi-Fi to entry phone networks.

In the past, phones were wired to an on-premises Private Branch Exchange (PBX). This bulky machine would handle all routing and ensure each call reached its proper destination. VoIP phone features far exceed those available on old PBX systems.

Now, with trendy expertise, VoIP telephones work by changing analog voice alerts into digital alerts over your broadband web connection. The straightforward technique to say it? VoIP makes use of the web to make and obtain calls relatively than conventional landlines. 

All you want is web service, a VoIP-compatible cellphone, and a VoIP service supplier to put and join the calls. 

Take a look at how Tony breaks it down on this video. 

VoIP expertise makes use of current laptop community cabling or Wi-Fi to entry phone networks.

No extra wires or bins  wanted to make use of your VoIP enterprise cellphone service! Now you’ll be able to take a name from wherever you could have web — even from an app in your laptop — and your cellphone quantity can keep the identical as earlier than, so there isn’t any expense in altering it.

So whichever phone machine your organization chooses, you’ll be able to join it to the VoIP cellphone system merely and simply. Simply plug the telephones in and have your tech workforce configure the system in a approach that most closely fits your explicit wants.

“Many medium and huge enterprises have already got vital investments in PBX methods and are reluctant to eradicate methods which have labored nicely for a few years to modify completely to a software-based cellphone service. The excellent news is that many cloud cellphone service suppliers have a function known as SIP trunks that permits you to join your PBX system to a VoIP community.”

Cloud Cellphone Methods for Dummies

Generally, as an alternative of completely switching to a VoIP cellphone system, companies want to transform an current PBX system to a cloud-based system. This transition is facilitated by a enterprise cellphone supplier utilizing Session Web Protocol (or SIP trunking) to transmit calls over IP networks. 

SIP trunking is used to create, modify, and terminate multi-party classes that comprise a number of media streams.

Study extra about whether or not SIP trunking is true for your enterprise…

What are the advantages of a VoIP cellphone system?

benefits of a VoIP phone include easy installation, virtual phone numbers, simple integration, and more

Most of the options of a VoIP cellphone service communicate for themselves:

  • Simple set up and setup on current web connections.
  • Digital cellphone numbers that observe you and your workers. 
  • Use your current Web connection. Different enterprise telephones require devoted copper wiring separate from the pc community connection.
  • Hyperlink to person accounts or to cellphone numbers. They mean you can swap between simultaneous calls on a given account.
  • Easy integration with different software program purposes, like Microsoft Groups
  • Superior voicemail options like visible voicemail, transcriptions, or electronic mail supply.
  • Automated software program updates
  • Simple and cost-effective to scale as your enterprise grows. 
  • Greater high quality audio vary (twice that of conventional).
  • Might be arrange for PoE. Meaning they get energy over their Ethernet community cable as an alternative of a conventional energy adapter. This leads to fewer transformers having to be plugged into energy strips across the workplace.

Sorts of VoIP Cellphone Gear

There are two fundamental sorts of VoIP – arduous telephones and softphones. Chances are you’ll want just one sort to fit your wants or your enterprise could function greatest if you mix just a few differing kinds.

nextiva softphone

VoIP arduous telephones are bodily telephones you could see, contact, and really feel. Delicate telephones, however, are principally software program apps that you just use on a pc or cellular machine to just accept and make calls. 

In the event you select Nextiva as your VoIP supplier, you’ll get a softphone (often known as our app that you should utilize to make calls out of your laptop or a cellular machine) included in your bundle. Nextiva additionally gives a wide range of arduous cellphone varieties to select from. 

To make the choice course of simple, Nextiva has assembled a chart exhibiting the preferred telephones available on the market. All of those fashions have been examined and reviewed, and every has benchmarked to the best trade requirements.

Keep in mind, although, that there are numerous different fashions accessible (some with both extra superior options or extra traces). Right here’s a extra complete checklist of the greatest enterprise VoIP telephones.

VoIP phones comparison chart

A convention cellphone differs from a desktop cellphone in that it’s optimized for each listening to and sending the highest quality audio in a bunch setting (like a convention room desk) as a result of it has  omni-directional microphone configuration.

Nevertheless, there isn’t an enormous practical distinction between a desktop cellphone and a convention cellphone. In the event you discover ways to use one, you’ll be able to simply use the opposite.

The fashions proven under are among the many hottest out there. Every comes with normal options like speakerphones and pace dialing. For info on extra options and capabilities, confer with the chart under.

VoIP conference phone comparison table

What sort of VoIP telephones does my enterprise want?

In the long run, you can not go unsuitable with any of those standard gadgets. You’ll discover that every of those gives the options that you’d count on from a cellphone system.
Listed below are the first necessities to contemplate earlier than selecting a tool:

  1. Take a look at the manufacturers. Are there names you belief greater than others? Take into consideration longevity and previous efficiency.
    • Poly is the worldwide chief in terms of productive and efficient engagement with colleagues, companions, prospects, and prospects. You possibly can’t take a look at a critical VoIP resolution with out together with their product line in your decision-making course of.
    • Cisco is the large identify in enterprise networks and web infrastructure and one other lead participant within the VoIP {hardware} realm.
    • Panasonic is among the world’s main innovators in VoIP cellphone enterprise methods. Their popularity for making high quality digital gadgets goes again a long time.
    • VTech is the world’s largest producer of cordless telephones and well-known for its digital academic toys.
  2. Search for the variety of line appearances. What number of traces does every machine in your enterprise want to have the ability to deal with? Some workforce members will want many greater than two traces.
  3. Do use headsets? What sort of connector have they got? An RJ-9 is a well-recognized sort of connector for telephones, however are much less standard. As we speak’s headsets use USB for connectivity. In the event you want Bluetooth, then be certain that your machine helps it. Some gadgets require a USB-to-Bluetooth dongle that may not be included.
  4. Prepared for Energy over Ethernet (PoE)? Most gadgets now help for PoE, however guarantee that you’ve got the facility adapters since most workers that work from house shouldn’t have PoE-capable community gear.
  5. Don’t overlook about reliability. Does the cellphone obtain common safety updates? VoIP telephones that obtain these updates have a tendency to supply way more dependable VoIP cellphone service than gadgets that want firmware delivered by hand. (Trace: Many, many internet-connected gadgets by no means get up to date.)


There are numerous selections when shopping for and configuring your enterprise VoIP service. Ensuring you could have one of the best VoIP supplier, telephones, and options, offers you extra confidence to run your enterprise.

It doesn’t must be arduous. In reality, organising a digital cellphone system is very easy, you’ll be able to set it up your self.

The excellent news is that you’re not alone on this journey, and there are professionals to information you alongside the best way. Let Nextiva’s VoIP specialists assist you choose the proper cellphone system to your firm. Additionally, take a look at what our prospects say about our VoIP cellphone service.



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