Tuesday, September 27, 2022
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Dojo Highlight: Dojo Black Belt Mark Snodgrass


Mark Snodgrass not too long ago grew to become simply the second Dojo Black Belt within the Dojo’s historical past, following within the footsteps of Sweetwater Sound’s Grant Smith.

Because the director of member knowledge technique for insurance coverage firm NLC Mutual, Mark is in Domo “all day, each day,” he says—primarily so he may help members in their Domo journeys.  
 
I caught up with Mark to ask him some questions on his use of Domo, what he likes concerning the Dojo, and extra. Learn on to seek out out what he needed to say! 
 
Q: Thanks for taking the time to talk with me right this moment, Mark! And congrats on turning into a Dojo Black Belt! Earlier than we dig into that, are you able to inform the readers a bit bit about your self? 
 
A: I’ve been within the workforce for about 20 years now. I began out as an entry-level IT particular person at a credit score union. I’ve a level in psychology—not pc science or something like that—however have at all times had a knack for computer systems. I then joined an insurance coverage group, the place I used to be their lone IT particular person and bought to perform a little little bit of every little thing together with work with knowledge. I grew into being the CIO there earlier than I left in 2019.  
 
Round 2018, I used to be launched to Domo by means of the group I work for now: NLC Mutual. I used to be ready to spend so much of time in there being a part of a proof-of-concept (POC) that they had been doing, and I picked up on it simply and beloved that we might create charts inside seconds. I’ve been utilizing Domo for about 4 years now. 
 
Q: You’ve clearly discovered quite a bit in these 4 years. Is there something you’ll say to a brand new Domo consumer, based mostly in your degree of experience now?  
 
A: Enroll with the Dojo and get in there and poke round! That actually helped me discover ways to use Domo. Additionally, I watched a variety of the movies within the Data Base. I really like these quick movies that Gary Gibbs made. I watched his as a result of they had been nice quick hits, explaining what explicit options provide and might do. 
 
However then once I stumbled throughout the Dojo and began seeing individuals ask totally different questions, I used to be like, “I didn’t know you can do this. I didn’t know you can put this along with that.” So, that uncovered me to a different degree that may not be in a video. I used to be type of a lurker within the Dojo for fairly some time, simply studying questions and seeing what the solutions had been—and studying fairly a bit. 
 
Q: A lurker. I adore it. Sooner or later you needed to begin feeling assured answering individuals’s questions within the Dojo. Do you keep in mind when that was? 
 
A: Yeah, in all probability round 2019, proper after I bought employed by NLC Mutual. I began to really feel extra assured in my expertise as I had simply accomplished the certification course of that Domo had simply rolled out to be a Main Domo, and I believed, “Effectively, they need me to assist everyone with Domo implementation, so I have to know what I’m doing a bit bit.” And as soon as I began seeing questions, I used to be like, “Oh, yeah, I simply did that. So, I can reply that.”  
 
So, I began doing a bit bit extra and a bit bit extra, and it grew from there—and I bought aggressive with the gamification facet. 
 
Q: The gamification facet is so enjoyable. Do you think about your self to be fairly aggressive? Or what’s it concerning the gamification facet that appeals to you? 
 
A: Yeah, I’m fairly aggressive. But it surely’s simply good to get these achievements—and good that you simply guys incentivize it. I’m a sucker for a present card, so I’ll spend quarter-hour on there—whether or not it’s answering surveys, hitting milestones within the Dojo, or no matter—simply to get a present card out of it. 
 
Q: How would you say that the Dojo has helped you up-level your Domo expertise? 
 
A: Individuals will ask a query on there, and as a rule I’ll say to myself, “Huh, that’s an excellent query. I don’t know the reply to it. However let me go see if I can determine that out.”  
 
It’s been a good way to problem myself, as a result of I won’t run into the questions that get requested there in my day by day work. I’ll spend a bit time making a card or ETL, put it on my overview web page, and tuck it away in case I come throughout that want sooner or later. 
 
Q: Are you able to consider a favourite reply that you simply’ve offered, or answer that you simply’ve been capable of submit within the Dojo? 
 
A: I adore it when the reply may be very simple. Simply right this moment, I used to be capable of expose somebody to a built-in function that possibly they neglected or missed. These are my favourite ones. Some individuals assume, “Oh, it’s bought to be some elaborate Beast Mode or Magic ETL,” when a variety of the occasions it’s similar to, “Use this chart property, and it’s executed.” 
 
Q: Final query, Mark. What does it imply to you to be a Dojo Black Belt? 
 
A: I feel it’s the satisfaction of reaching that highest level and solidifying that. Being a Black Belt is validation that I do know what I’m doing. And it’s good to have the ability to assist so many individuals. That’s fairly cool. It’s good to have the ability to give again. 




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